Shipping policy

 

1. Processing Time:

• Orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.

2. Shipping Methods and Costs:

• We offer standard shipping through trusted carriers like USPS, UPS, and FedEx.
• Shipping costs are calculated based on the weight of your order and your location. You can see the shipping cost during checkout before finalizing your order.

3. Shipping Times:

• Standard shipping within the United States usually takes 3-7 business days to arrive, depending on your location and the carrier's delivery schedule.
  

4. Tracking Your Order:

• Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

5. Shipping Restrictions:

• We currently only ship to addresses within the United States. We do not ship to P.O. boxes.

6. Shipping Issues and Support:

• If you encounter any issues with your shipment, such as delays or damages, please contact our customer service team at kcchap@shegotnext.co with your order number and details. We'll assist you promptly to resolve any concerns.

7. Returns Due to Shipping Problems:

• If your package is returned to us due to an incorrect address provided by the customer or failure to collect the package from the carrier, we'll contact you to arrange reshipment. Additional shipping fees may apply.

8. Holidays and Peak Seasons:

• During busy periods like holidays or sales events, processing and shipping times may be longer than usual. Your patience is appreciated during these times.

9. Contact Us:

• For any questions about our shipping policy or assistance with your order, please reach out to our customer service team at kcchap@shegotnext.co. We're here to help!

10. Policy Updates:

• We may update our shipping policy from time to time. Any changes will be posted on our website, so please check periodically for updates.